Delivery and Return Policy – MerlinGrant.com

Welcome to Merlin Grant, where your satisfaction is our priority. Please read our Delivery and Return Policy to understand how we handle the shipment of your combat boots and what options are available if you need to return or exchange your purchase.

Delivery Information:

  • Shipping Times: We strive to process and dispatch orders within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information. Shipping times may vary depending on your location.
  • Domestic Shipping: We offer reliable domestic shipping services. Delivery times typically range from 3-7 business days, but please allow for variations based on your location and any unforeseen circumstances.
  • International Shipping: For our international customers, we provide shipping services worldwide. Shipping times vary by destination, so please check our Shipping Calculator during checkout for estimated delivery times.
  • Shipping Costs: Shipping costs are calculated based on your location and the weight of your order. You can view the shipping costs during the checkout process before completing your purchase.

Return and Exchange Policy:

  • 30-Day Return Policy: If you are not completely satisfied with your purchase, you may return your combat boots within 30 days of receiving your order. The boots must be unworn, in their original condition, and returned in the original packaging.
  • How to Initiate a Return: Contact our customer service team at helpteam@merlingrant.com to initiate a return. Please provide your order number and the reason for the return. We will guide you through the return process.
  • Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for your return.
  • Refunds and Exchanges: Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges are subject to product availability.
  • Defective or Incorrect Items: If you receive a defective item or an incorrect order, please contact us immediately at helpteam@merlingrant.com. We will arrange for a replacement or refund.

Contact Us:

If you have any questions or need assistance, please reach out to our customer service team at helpteam@merlingrant.com. We are here to ensure your experience with Merlin Grant exceeds your expectations.

Thank you for choosing Merlin Grant for your combat boots!