Frequently Asked Questions (FAQ)

Welcome to Merlin Grant! Here are answers to some commonly asked questions. If you need further assistance, feel free to reach out to our helpful team at helpteam@merlingrant.com.

1. How do I place an order?

To place an order, simply browse our website, select the combat boots you like, choose the size, and click “Add to Cart.” Follow the checkout process, provide your shipping details, and complete the payment.

2. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. You can also pay using PayPal for a secure transaction.

3. Can I modify or cancel my order after it’s placed?

Unfortunately, once an order is placed, we start processing it immediately. Therefore, modifications or cancellations are not possible. Please review your order carefully before confirming your purchase.

4. How can I track my order?

Once your order ships, you will receive a shipping confirmation email with a tracking number. Use this number to track your package through the carrier’s website.

5. What is your return policy?

If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Please refer to our Return Policy for detailed instructions.

6. Are sizes accurate?

We provide a size chart to help you find the perfect fit. If you’re unsure about your size, feel free to contact our team at helpteam@merlingrant.com for assistance.

7. How do I care for my combat boots?

Check our Care Guide for detailed instructions on how to maintain and clean your combat boots, ensuring they stay in top condition for a long time.

8. What if I receive a defective item?

We apologize for any inconvenience. Please contact our customer service team at helpteam@merlingrant.com with details and photos of the defect, and we’ll assist you promptly.

9. Do you ship internationally?

Yes, we offer international shipping. Shipping costs and delivery times vary by location. Please check our Shipping Policy for more information.

10. How can I contact customer service?

For any inquiries or assistance, you can reach our friendly customer service team at helpteam@merlingrant.com. We aim to respond within 24 hours.

Thank you for choosing Merlin Grant. We hope you enjoy your combat boots!